Senior Program Manager:
Organization:
The mission of the Operations and
Technology Risk Management (OTRM) organization in Citi
is to support the identification, assessment, and management/mitigation of risk
across O&T related to franchise, reputational, and Operations and Technology
risks. The OTRM Business Office acts as the central point of contact for
administrative support functions for OTRM and drives the standardization,
integration, and monitoring of processes across OTRM – establishing and
executing consistent tools and processes to ensure quality program and project
deliverables and compliance.
The Business Office seeks to hire a
Senior Program Manager (with at least 10 years of Project and Program
Management and considerable PMO experience) – to oversee and drive multiple
programs and projects. Although these programs and projects are not
technical application development efforts, the Senior Program Manager must be
familiar with all aspects of Program and Project Management and SDLC processes
and follow best practice Program and Project Management methodologies.
Experience within a Program Management Office (PMO) and PMI / PMP certification
are required. This is a contract-to-hire opportunity.
Job Description / Key
Responsibilities:
1.
Oversee and drive multiple programs and projects
·
Standards and Procedures – Compliance:
·
Understand Citi’s Program and Project Management
Standards, Procedures, and Quality Assurance compliance requirements.
Work within Citi’s OTRM team to assess the status of
the relevant work efforts within the organization, identify any gaps that might
exist, and plan/implement a remediation approach.
·
Interview contacts from identified departments – using an established
questionnaire – to assess compliance and gaps. Document responses –
analyze results – and track in summary form.
·
Act as a Subject Matter Expert (SME) to answer questions related to the
Standards and Procedures.
·
Develop local Procedures, where needed, to provide the required details to
explain “how” to support those Standards.
·
Develop and deliver any necessary communications and training associated with
the Standard/Procedures.
·
Monitor programs/projects and their adherence to established Standards and Procedures.
Identify opportunities for improvement; agree on and track corrective actions.
·
Additional key programs and projects as required: which may include:
Management Reporting, Web Services, Planning, Voice of
the Employee, Real Estate, Resource Management, Meeting Management
coordination/support, Metrics, Town Halls, and Supplier Management.
2.
Lead the PMO related work of the organization (e.g. related to creating,
deploying, and monitoring compliance with Standards and Procedures.
3.
Recommend and lead efforts to streamline the organization's processes and
establish best practices.
4.
Develop and maintain project plans and coordinate project activities - tracking accomplishments and results
5.
Prepare senior management presentations and other communications.
6.
Respond to ad hoc reporting requests and produce needed deliverables.
7.
Produce deliverables - on time and of the highest quality.
8.
Organize and lead meetings (plan, facilitate, document, follow up) to
accomplish objectives.
9.
Develop and implement an Executive Dashboard to report on key programs to
senior management
10.
Ensure that end-to-end project planning, risk identification, dependency
tricking, issues identification / escalation, and change management are being
managed appropriately utilizing best practice project management standards
11.
Validate the program/project status is being reported accurately and timely
12.
Lead and maintain overall program plan and critical path milestones
13.
Provide thought leadership and lend insight to the strategic/operational
initiatives
14.
Work with the Head of the OTRM Business Office to clearly define and execute
strategies that align with OTRM’s goals and objectives
15.
Build relationship with senior leaders and Program/Project owners; Interact with and present to Senior Management as
required
16.
Develop and manage a communications program
17.
Identify risks and issues, and facilitate remediation
18.
Manage complex matrix teams
Skills Required:
1. Proven leader of multiple, concurrent Programs / Projects.
2. Extensive experience within a Program Management Office
(PMO) – including creating, deploying, and monitoring compliance with Standards
and Procedures.
3. Experience authoring and implementing Program and Project
Management standards and procedures
4. Experience in leading large scale process improvements
5. Highest level of personal and professional integrity.
6. Results orientated; ability to commit to and follow
initiatives through to completion.
7. Able to work flexible hours and multi-task in a fast paced,
dynamic, high-pressured environment - managing changing priorities and tight
deadlines
8. Able to be detailed focused and also to summarize status /
issues / recommendations - producing quality deliverables.
9. Strong interpersonal, collaborative, and team building
skills; Able to partner with and lead people with different personalities and
responsibilities, demonstrating conflict management, influencing, and
negotiation skills to drive the decision making process; Adaptive; Confident;
Persuasive; Proactive; Accountable; Enthusiastic
10. Able
to work with minimum guidance.
11. Outstanding written
and verbal communication skills (will have interaction with senior technology
and business managers). Ability to write effective,
high-quality emails and documents.
12. Strong
time management and organizational skills.
13. Previous
consulting experience a plus
14. Advanced
capabilities in quantitative and data analysis; Proven ability to conduct
research/analysis, organize and interpret findings, and build presentations
that facilitate senior management decision making
15. Ability
to quickly grasp and master new concepts
16. Ability
to participate as a decision maker and influencer with senior management
17. Provide
guidance to and mentor other team members
18. Advanced
skills with: Word, PowerPoint, Excel, Outlook, Microsoft Project.
19. Certification
Required: PMI, PMP certified
20. Experience:
At least 10 years of Program and Project Management experience.
21. Desirable:
Experience with a fast-paced Financial Services Organization; Working
knowledge of Citi.
Competencies:
1.
Leadership
2.
Proactive, innovative, and creative problem solving skills
3.
Demonstrated influencing and relationship skills with senior management
4.
Strong communication
5.
Demonstrated skills in leading diverse project teams
6.
Strong change management skills
7.
Ability to work within all levels of the organization
8.
Executive presence
9.
Strong relationship builder
10.
Negotiation, difficult conversation management, and prioritization skills
11.
Exceptional track record; direct execution and through others
12.
Expert in managing cross-functional transformation projects
13.
Client orientation and demonstrated ability to build collaborative
relationships with clients
# Years of Experience: 10 + Years Degree Required: Bachelor’s Degree
Required: Master’s Degree Preferred
Maude
Fribourg, PMP
OTRM
(Citi
Global Operations & Technology Risk Management) - Business Office
(201) 231-0797
(Office) (914) 275-3087 (Mobile)
(201) 231-4100 (Fax)